Privacy Policy

Effective as of December 30, 2019

At Reqforge, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains what information we collect about you and why. We hope you will read it carefully.

What is the scope of this Privacy Policy?

This Privacy Policy is incorporated into Reqforge’s Terms of Service and License Agreement, located at Reqforge.com/terms-of-service, and applies to the information obtained by us through your use of Reqforge’s Site, Software, and Services (“Information”) as described in this Policy. Capitalized terms used in this Policy and not otherwise defined shall have the meanings provided for those terms in the Terms of Service.

What is Reqforge’s business model?

Reqforge offers a free service and paid services. To make money, we encourage the users of our free service to upgrade to one of our paid services. We don’t help third parties to advertise their products to you. We also do not—and will not—sell your information.

Information collection and use

What Information does Reqforge collect about me?
When you interact with our Site, Software, and/or Services, we collect information that could be used to identify you (“Personal Data”). Some of the information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

Information you provide us when you create an account
When you sign up for or use our Services, you voluntarily give us certain Personal Data, including:
• Your username, email address, and contact and language preferences. If you log into Reqforge with a social networking credential, such as with your Facebook or Google account, we will ask permission to access basic information from that account, such as your name and email address. You can stop sharing that information with us at any time by removing Reqforge’s access to that account.
• Your payment information, if you are a paying customer. This is required to complete a commercial transaction on the Site. We use this information to enable and fulfill your transaction. If you choose to use PayPal® to finalize and pay for your order, you will provide your credit card number directly to PayPal®. The privacy policy of PayPal® will apply to the information you provide on the PayPal® website.

Other Information we collect
We collect this information as you use the Site, Software, and/or Services:
• User Content. This consists of all text, documents, or other content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Services and/or Software.
• Names of user contacts (if you are using the Reqforge Keyboard). The Reqforge Keyboard may request or obtain access to the names of your contacts on your device. This access helps the Reqforge Keyboard recognize when you are typing names so it can make appropriate suggestions (for example, if you misspell a name).

Automatically collected Information
Certain data about the devices you use to connect with Reqforge and your use of the Site, Software, and/or Services are automatically logged in our systems, including:
• Location information. This is the geographic area where you use your computer and mobile devices (as indicated by an Internet Protocol (IP) address or similar identifier) when interacting with our Site, Software, and/or Services.
• Log data. As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our Site, Software, and/or Services and record it in log files. This log data may include IP address, browser type and settings, date and time of use, information about browser configuration, language preferences, and cookie data.
• Usage information. This is information about the Reqforge Site, Software, and/or Services you use and how you use them. We may also obtain data from our third-party partners and service providers to analyze how users use our Site, Software, and/or Services. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to better understand and optimize the Site.
• Device information. This is data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using Reqforge Software.
• Cookies. Data obtained from cookies is described in the “Does Reqforge use cookies?” section and in our Cookie Policy.

How does Reqforge use my Information?
We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:
• To help us provide and administer our Site, Software, and/or Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site, Software, and/or Services.
• To communicate with you about your use of our Site, Software, and/or Services, product announcements, and software updates, as well as respond to your requests for assistance, including providing account verification support if you’re having difficulty accessing your account.
• To send you direct marketing emails and special offers about Reqforge, from which you can unsubscribe at any time. For more information, please see the section titled, “Will Reqforge send me emails?” If you are located in the European Economic Area (EEA), we will only send you marketing information if you consent to us doing so at the time you create your account or any point thereafter.
• To display User Content associated with your account and make sure it is available to you when you use our Services.
• To provide human proofreading services for users who submit User Content in connection with this specific service.
• To calculate aggregate statistics on the number of unique devices using our Site, Software, and/or Services, and to detect and prevent fraud and misuse of those.

Does Reqforge review User Content?
As a rule, Reqforge employees do not monitor or view your User Content stored in or transferred through our Site, Software, and/or Services, but it may be viewed if we believe the Terms of Service have been violated and confirmation is required, if we need to do so to respond to your requests for support, if we otherwise determine that we have an obligation to review it as described in the Terms of Service, or to improve our algorithms as described in the User Content section of our Terms of Service. In addition, if you request our human proofreading services, our proofreaders may also read the User Content you submit for this specific service, as necessary to perform our contract with you and for our legitimate business interests. Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of Reqforge and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.

Information access and disclosure

Does Reqforge share my Information?
We only disclose Personal Data to third parties when…
• …we use service providers who assist us in meeting business operations needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data pursuant to our instructions and to perform their duties to us.
• …we have your explicit consent to share your Personal Data.
• …we believe it is necessary to investigate potential violations of the Terms of Service, to enforce those Terms of Service, or to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site, Software, and/or Services.
• …we determine that the access, preservation, or disclosure of your Personal Data is required by law to protect the rights, property, or personal safety of Reqforge and users of our Site, Software, and/or Services, or to respond to lawful requests by public authorities, including national security or law enforcement requests.
• …we need to do so in connection with a merger, acquisition, bankruptcy, reorganization, sale of some or all of our assets or stock, public offering of securities, or steps in consideration of such activities (e.g., due diligence). In these cases some or all of your Personal Data may be shared with or transferred to another entity, subject to this Privacy Policy.
We may disclose Non-Personal Data publicly and to third parties—for example, in public reports about word usage, to partners under agreement with us, or as part of progress reports we may provide to users.
Through the use of cookies, we help deliver advertisements for relevant Reqforge products and services to you. For more details on cookies, please see the “Does Reqforge use cookies?” section below.
Reqforge does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.

Does Reqforge sell or rent my Personal Data?
No, Reqforge does not sell or rent your Personal Data.

Does Reqforge use cookies?
Cookies are small text files stored on your device and used by web browsers to deliver personalized content and remember logins and account settings. Reqforge uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site, Software, and/or Services to you, as well as to help deliver ads for relevant Reqforge products and services to you when you visit certain pages on the Site and then visit certain third-party sites. For more information on cookies and how Reqforge uses them, please see our Cookie Policy. Our products currently do not respond to Do Not Track requests.

How do third-party apps and plugins work?

Some third-party applications and services that work with us may ask for permission to access your Information. Those applications will provide you with notice and request your consent in order to obtain such access or information. Please consider your selection of such applications and services, and your permissions, carefully.
Some third parties’ embedded content or plugins on our Site and/or Software, such as Facebook “Like” buttons, may allow their operators to learn that you have visited the Site, and they may combine this knowledge with other data they have collected about your visits to other websites or online services that can identify you.
Data collected by third parties through these apps and plugins is subject to each parties’ own policies. We encourage you to read those policies and understand how other companies use your data.

Will Reqforge send me emails?
From time to time, we may want to contact you with information about product announcements, software updates, and special offers. We also may want to contact you with information about products and services from our business partners. You may opt out of such communications at any time by clicking the “unsubscribe” link found within Reqforge emails and changing your contact preferences. All Reqforge account holders will continue to receive transactional messages related to our Services, even if you unsubscribe from promotional emails.
For EEA users: We only send marketing communications to users located in the EEA with your prior consent. Please see the section “For EEA users” below.

Does Reqforge ever make any of my Personal Data or User Content public?
No, we do not share Personal Data or User Content except in the limited circumstances described in the “Does Reqforge share my Information?” section of the Policy.

Does Reqforge collect information from children?

Unless your Reqforge account is part of a Reqforge for Education (also known as ude%40egrofqeR) license, Reqforge does not knowingly collect personal information from children under the age of 13. If we determine we have collected personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site, Service, and/or Software. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site, Service, and/or Software without their permission.

Data storage, transfer, retention, and deletion

Where is my Information stored?
Information submitted to Reqforge will be transferred to, processed, and stored in the United States. When you use the Software on your computing device, User Content you save will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site, Software, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in the United States.

How secure is my Information?
Reqforge is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.
We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.
Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Software installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Site, Software, and Services.
If Reqforge learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.

How can I delete my Personal Data from Reqforge?
You can remove your Personal Data from Reqforge at any time by logging into your account, accessing the Settings page, and then deleting your account. Please note that, for security reasons, subscribers of our paid services will first be instructed to cancel their subscriptions before they can delete their Reqforge account.

How long is Personal Data retained?
You can remove your Personal Data from Reqforge at any time by deleting your account as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.

What happens if Reqforge closes my account?
If Reqforge closes your account due to your violation of the Terms of Service, then you may contact Reqforge to request deletion of your data. Reqforge will evaluate such requests on a case by case basis, pursuant to our legal obligations.

Will this Privacy Policy ever change?

As Reqforge evolves, we may need to update this Policy to keep pace with changes in our Site, Software, and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We will notify you of any material changes that impact your rights under this Policy by email (to your most recently provided email address) or post any other revisions to this Policy, along with their effective date, in an easy-to-find area of the Site, so we recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of Reqforge after any change means that you agree with and consent to be bound by the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to delete your Reqforge account.

Contact us

You may contact us with any questions relating to this Privacy Policy by submitting a help desk request here or by contacting us at .moc.egrofqer%40olleh